Privacy Policy

Botmerze respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, stored, and protected when you access or use the Botmerze demo website, AI chatbot platform, and related services. By using the platform, you agree to the practices described in this policy.

Botmerze may collect information such as your name, email address, company or store details, browser information, IP address, device information, and usage activity. When using AI chatbot features, the system may also temporarily process customer messages, support requests, uploaded knowledge base content, order tracking requests, and integration-related data in order to provide chatbot functionality and improve service quality.

We use collected information to operate and improve the platform, maintain security, provide customer support, analyze performance, and enhance user experience. Botmerze may also use cookies and analytics technologies to remember user preferences, maintain sessions, and monitor traffic and feature usage.

Botmerze may integrate with third-party services such as OpenAI, WooCommerce, Shopify, payment gateways, and external APIs. When integrations are enabled, limited information may be shared with these services to provide requested functionality. Users are responsible for ensuring their own compliance with customer privacy obligations when using third-party integrations.

The Botmerze demo environment is intended only for testing and evaluation purposes. Users should avoid submitting confidential information, production credentials, or sensitive customer data through the demo platform. Demo data may be periodically reset or deleted without prior notice.

We implement reasonable technical and organizational measures to protect data from unauthorized access, misuse, or disclosure. However, no online platform or internet transmission can be guaranteed to be completely secure.

Key Points

  • Information may be collected to improve platform functionality and user experience
  • AI-generated conversations and uploaded content may be temporarily processed
  • Cookies may be used for sessions, analytics, and preferences
  • Third-party integrations may process limited data when enabled
  • Demo data may be removed or reset at any time
  • Botmerze does not sell personal information to third parties
  • Users should avoid uploading sensitive or confidential data to the demo environment

By continuing to use Botmerze, you acknowledge and accept this Privacy Policy.